Astro Bug

RALEIGH, N.C. - AstroBug -- For four successive years, Informer has continually proved its leadership in business intelligence, as indicated by the latest findings from The BI & Analytics Survey 24. The survey, recognized as the world's most comprehensive study of BI and analytics end-users, has once again placed Informer at the forefront in several key performance indicators (KPIs).

Download BARC's BI & Analytics Survey 24 Results

"Four years at the top of The BI & Analytics Survey is no small feat, and it reflects the hard work and innovation ingrained in our Informer team," remarked Brad Leupen, CEO of Entrinsik. "We're extremely proud of these accomplishments, as they demonstrate our ongoing commitment to developing BI tools that empower businesses with both ease of use and exceptional value."

Informer's Noteworthy Achievements in The BI & Analytics Survey 24:

Comprehensive Excellence: Informer achieved 37 top rankings and secured 32 leading positions across four distinct peer groups, showcasing its all-around leadership in the business intelligence realm​​.

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Unrivaled Recommendation Rates: 100% of surveyed users would recommend Informer, underscoring the company's commitment to customer satisfaction and excellence​​.

Exceptional Net Promoter Score (NPS): With an NPS of 91, Informer significantly surpasses industry standards, indicating high customer loyalty and satisfaction​​.

Superior Vendor Support: 94% of users rated Informer's vendor support as excellent or good, highlighting the company's focus on providing outstanding customer service​​.

High User Satisfaction: 97% of users expressed satisfaction with Informer, reinforcing its status as a customer-centric organization​​.

Leading in Price to Value: For the fourth consecutive year, Informer led the 'Price to Value' category, with 97% of users rating its price to value as excellent or good​​.

Insights from BARC: BARC's analysis underscores Informer's consistent outperformance of competitors across various KPIs such as Price to Value, Recommendation, Vendor Support, and Customer Satisfaction. This is indicative of Informer's deep understanding of customer needs and its commitment to aligning its software development with those needs​​.

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Endorsements from Customers: Informer's users have expressed strong endorsements with one user stating, "I have used various software/applications over 20 years, and this is one of the only tools I use that I have no complaints about. That is how great it is"​​.

About Entrinsik

Founded in 1984, Entrinsik is a global leader in data analytics and business intelligence solutions. It's flagship cloud product, Informer, empowers organizations to make data-driven decisions by providing self-service data discovery, visualization, and reporting capabilities, all under a secure, audited framework that meets SOC 2 standards. Entrinsik serves thousands of clients in various industries, including higher education, manufacturing, healthcare, insurance, and financial services. For more information, please visit www.entrinsik.com.